All returns require advanced authorization, an authorization number, and approval from our office prior to sending them back. Items must be returned within (30) days from date of invoice to receive credit for any discrepancy. Return shipping charges are the responsibility of the customer. All customers should open boxes/packages immediately upon receiving the order and review to check for accuracy of order. Report any discrepancies at that time. If items must be returned, please ship orders prepaid. Credit for postage will be issued only if SSPB is in error.